So I’m walking down by the mall in Burbank, and I think to myself that it might be a good time to use whatever is left on that Starbucks card…you know, the one that is burning a hole in my pocket (OK, when ISN’T a good time for Starbucks? Eh? Amen? Can I get a witness?)
Closest Starbucks is inside Barnes & Noble. OK, no problem…let’s do this…
But what I didn’t realize was that a Barnes & Noble Starbucks is really an Un-Starbucks. Why? Because as the manager told me that himself. Well, not exactly like that…he said, “We are just a cafe that serves Starbucks coffee…”
Ahhhhhhhhhhh, I see. But I should have been tipped off to this fact about a hundred times before the manager had to put it so succinctly…why, you ask?
-There was no one there
Only on the rarest of rare occaisions do I go into a Starbucks and find it completely empty. And usually these times are at the crack of dawn, or five minutes before closing. Never during the daytime is a real Starbucks empty…people are always there drinking, eating, and being merry. It’s like Christmas every day.
-They wouldn’t take my Starbucks card
There was a sign on top of the register that said, “We are not currently set up to take Starbucks gift cards…”
Really? No Starbucks cards?
Laaaaaaaame…that’s why I came in the first place! …to spend my Starbucks card. Oh well…I’m here, I might as well order something…
Now you truly see my brilliant mind at work.
-There was much to-do about taking my order
The two “baristas” (I say facetiously) that were working decided to take my order on the front and back side of a blank receipt because they couldn’t find the correct pen in order to write on the cup. Ok. I get it. You can’t find the pen…that’s cool. But don’t be frantic about it, that just makes me nervous.
THEN, the nice boy taking my order couldn’t find what I ordered for a good 10 minutes. I had kind of moved over to the bar area and had already gotten one of the drinks before he rang me up.
He asked for help twice, once from the other barista and once from the manager. It wasn’t that hard…I ordered an Iced Grande Caramel Macchiatto for Christy (her favorite iced drink), and a Caramel Espresso Frappuccino for me. The latter drink is the one that tripped the dude up for the long haul.
-The manager had to get involved
Any time a manager has to get involved in a simple situation, I know we’re all in troube. Me, you, and America. It’s just not good…
So the manager comes out and says to me, (in a somewhat suspicious tone, I might add), “That’s a drink I’ve never heard of in the four years that I’ve worked here.”
This took me by suprise, so I stuttered out that it was a new drink they branded this summer that was just a caramel frap with a shot blended in…it’s nothing new, just a new name.
He then instructed the wee little barista to ring me up a frap with an add shot. This is when he gave me a quote about how it must be a new thing and they don’t carry all of the new drinks because they’re not a Starbucks…just a cafe that serves Starbucks coffee. Of course I’m a little confused by this since all of the menus look pretty much the same, and they offer a similar selection of pastries and drinks.
-There was tax
Any Starbucks located inside of another store (i.e. Ralphs, Albertsons, Target, and so on) charges you the same sales tax as the normal store. Why? I don’t know. It’s stupid. So I pay another dollar for tax instead of the already pricy amount I would have paid at a regular Starbucks.
Boo. Not my favorite.
Sooooo…what can we learn from this, boys and girls?
A Barnes & Noble Starbucks is a fake.
It’s an Un-Starbucks…a Stunbucks (as Andy Bernard might say).
I’m not a complainer, nor do I delight in the failure of others. But this was experience was like…5 strikes and you’re OUT.
Even the cups sing the tall tale of the Stunbucks.
