ATTN: STOP USING YOUR CELL PHONE DURING A MOVIE AT THE MOVIE
THEATER
I did NOT pay ten bucks to watch you text your buddy every
ten seconds during the last half of Talladega Nights. I don’t care what you are
doing or what you have going on, it’s RUDE. If you want to text someone or
answer your phone, GO OUTSIDE—ALL THE WAY OUTSIDE (not just in the back of the
theater). Either somebody needs to start teaching etiquette in school about
movie-going, or theaters need to start cracking-down on cell phone users in
theaters. I think this has become my number one pet peeve, and I just won’t
stand for it anymore. I’m glad this was my second time seeing the movie.
On the other hand, I did walk out to the guest services desk
and ask them very nicely if they had a policy against using cell phones during
the movie because of what just happened. I explained that the guy right in
front of me was texting for the last hour of the movie, and she gave us all
free passes. She also told me that if it happened again, I should come get
somebody—and you KNOW I will. Thank you for good customer service.
On that note, we had a not-so-great experience at The Old
Spaghetti Factory a couple of weeks ago. When an employee asked if we would
fill out a feedback form, I gladly obliged. Knowing how to give proper
criticism without sounding overly angry, I explained that my dish was cold, and
when we asked the waiter for a new one, he brought me back a slightly warmed up
version of the same one (you know, like it was under the heat lamp for 2
minutes, and now its supposed to taste good?). In addition, I asked if they
would get the gluten-free pasta like their branch in Fullerton just recently got because our
waiter said they didn’t have it and that was part of the reason we came (Noah).
Yesterday I got a hand-written letter from the manager
apologizing for the under par service, explaining that they DO have the GF
pasta, and the waiter just didn’t know. She also included a coupon for a free
meal on her. Thanks again, for great customer service.
Good customer service counts. It’s what keeps the customer
coming back. I don’t care how big of a company or chain you are, if you don’t
have good customer service, forget about it—you’re already done.
And this concludes yet another session of DANIEL YELLING AT
AMERICA.
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